What are the nightly rates and fees?
The rate covers the entire apartment for up to five guests. Your quote will be provided for your dates before booking. In both apartments, stays of 7 to 29 nights receive 10% off the total nightly rates; stays of 30 nights or more receive 15% off. Discounts cannot be combined. The discount excludes cleaning, the security deposit, and the pet fee. Cleaning is R$350 per stay. The R$1,000 security deposit is refundable under the house rules and is not an accommodation fee. An approved pet carries the R$150 fee stated in the rules.
Can I request a reservation now?
Vila do Lago and Vila dos Açores accept reservation requests, subject to host approval. Email cunhalstays@gmail.com with the apartment, dates, number of guests, and whether you wish to bring a pet. Checking dates on this page does not create a reservation.
How many guests can stay?
Each apartment accommodates up to five guests. Both have two en-suite bedrooms, each with one double bed, plus a living room sofa bed for the fifth guest. There are two double beds per apartment. Bed linens and towels are provided.
Does the price change with the number of guests?
No. The rate covers the entire apartment and is the same for one to five guests on the same dates. The limit is five guests per apartment. Additional charges, such as the pet fee, are listed separately.
How do reservations and payments work?
Once your request is approved, we will send our bank details or Pix key for payment. Your reservation is confirmed once we verify receipt of payment. The total amount, terms, and payment deadline are provided before you pay. Payment is made directly to Cunhal Stays by bank transfer or Pix.
How does the Wi-Fi work?
The apartments have Vivo internet service. If service fails or becomes unstable, contact Kátia, our local contact, or the host using the details provided with your reservation.
Vivo supplies the internet service, which may occasionally be interrupted for reasons beyond our control. Please contact Kátia or the host so we can follow up. An interruption does not automatically entitle guests to compensation; each request will be assessed according to the circumstances, reservation terms, and applicable statutory rights.
Can I bring my pet?
In either apartment, we accept only one small dog weighing up to 15 kg, with prior approval and a R$150 pet fee. Please mention your dog when booking and follow the condominium rules. Dogs must be on a leash in shared areas. Pets are not allowed in the pool area. For the animals' own safety and well-being, we do not accept cats.
When should I send identification documents?
After confirming the reservation, we will request the identification documents needed for guest verification and condominium access. Deadlines run from confirmation: within 72 hours for bookings made more than 10 days before arrival; within 24 hours for bookings made 7 to 10 days before arrival; and immediately for bookings made fewer than 7 days before arrival.
Email documents in JPG or PDF format to
cunhalstays@gmail.com
. Cunhal Stays will review the documents and may cancel the reservation after review, under the disclosed terms and applicable rights.
Identification documents will be deleted if the reservation is declined following review or, if the stay takes place, within 30 days after check-out, both from the receiving email account and from the building reception application.
Where should I dispose of trash?
In both Vila do Lago and Vila dos Açores, the recycling point is on level SS, next to the elevator. Please dispose of trash there.
Can I have visitors?
Visitors are not allowed in the apartment or shared condominium areas without special prior approval from Cunhal Stays, subject to condominium rules.
How do the inspection and deposit refund work?
After check-out, our team inspects the apartment and checks items against the inventory and photo record. Missing, swapped, or damaged items attributable to guests, or extra cleaning required due to evidence of indoor smoking, will be communicated before any deduction. The deposit, or its remaining balance, is refunded within 24 hours after departure. Vila do Lago's deposit is R$1,000.
What is the minimum stay?
The usual minimum stay is 3 nights. A 2-night stay may be accepted to fill a gap between reservations, with prior approval from Cunhal Stays.
What are the check-in times and cancellation terms?
Check-in starts at 3 p.m. and check-out is by 11 a.m. in both apartments. New Year's stays are nonrefundable, subject to applicable statutory rights. The exact holiday dates, other cancellation terms, and security deposit conditions will be provided before confirmation.